The Consumer Rights Act 2015 applies across the UK, including Birmingham, and may give you remedies when goods, services or digital content are faulty, not as described or unfit for purpose. Depending on the circumstances and how soon you complain, you might be able to request a repair, replacement, price reduction or refund. Keep your receipt, order details and evidence of the problem, and complain to the trader first. For guidance, contact Citizens Advice consumer service or check GOV.UK; a solicitor regulated by the SRA can advise on a disputed or higher-value claim.