The Consumer Rights Act 2015 applies in Cardiff and across the UK, giving you protection when goods are not of satisfactory quality, fit for purpose or as described. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund, although the appropriate remedy can depend on when and how the problem arose. For services, traders must usually provide reasonable care and skill and meet agreed times and prices. Keep receipts and contact the trader first; if you need further help, contact Citizens Advice consumer service, which may refer serious or ongoing issues to Cardiff Trading Standards.