The chargeback scheme allows consumers to reclaim money for goods or services that they didn’t receive or that were faulty. Under the Consumer Rights Act, you have the right to a refund, repair, or replacement if a product is not satisfactory. If you used a credit or debit card, you can request a chargeback from your bank, which will investigate the claim. Keep in mind that each bank may have different timelines and processes for chargebacks, so it’s best to check with your bank directly. For more detailed guidance, consider visiting the official gov.uk page on consumer rights.