Common mistakes include contacting the manufacturer instead of the retailer, assuming every problem gives an automatic right to a refund, and ignoring the 30-day short-term right to reject faulty goods. The usual remedies may instead involve repair or replacement first, followed by a price reduction or final rejection if the problem is not properly resolved. Keep your receipt, report the issue promptly and explain how the goods, service or digital content failed to meet the required standard. Your rights depend on the circumstances, so consider checking GOV.UK or speaking to a solicitor regulated by the SRA if the dispute is serious.