The Consumer Rights Act 2015 gives statutory rights that apply alongside, and cannot usually be removed by, a retailer’s own returns policy. Goods should be of satisfactory quality, fit for purpose and as described, while services must be provided with reasonable care and skill; similar protections apply to digital content. A shop may offer extra returns rights, such as changing your mind within 30 days, but its policy cannot reduce your legal rights. If there is a dispute, keep evidence of the problem and contact the retailer; for complex cases, consider advice from a consumer organisation or solicitor.