The Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described, while services must be carried out with reasonable care and skill. For faulty goods, you may have a short-term right to reject them within 30 days, or may be entitled to a repair, replacement, price reduction or refund depending on the circumstances. Similar protections apply to digital content, although the remedy can differ. Your rights depend on the facts and any applicable exceptions, so check the guidance on GOV.UK or speak to a solicitor regulated by the SRA if the dispute is complex.