What do new arrivals to the UK need to know about the Consumer Rights Act?

1 Sept 2026, 15:00
Q A Reader Asker

What do new arrivals to the UK need to know about the Consumer Rights Act?

A Sorted Team Answered by

The Consumer Rights Act 2015 protects you when you buy goods and services in the UK, ensuring that they must be of satisfactory quality, fit for purpose, and as described. New arrivals should be aware that they have the same rights as UK citizens when making purchases. If goods are faulty or services are poorly executed, you can request a refund, repair, or replacement. It's also important to keep your receipts and any relevant documentation. For detailed advice tailored to your situation, consider checking with a local consumer rights organisation or the official gov.uk page on consumer rights.

This Q&A is editorial content produced by the Sorted team. It does not guarantee any individual outcome.
Q&A Contact