The Consumer Rights Act 2015 applies in Glasgow and throughout Scotland. Goods should be of satisfactory quality, fit for purpose and as described; services should be provided with reasonable care and skill. Depending on the circumstances and how long ago you bought the item, you may be able to ask for a repair, replacement, price reduction or refund, although the outcome can depend on the evidence and the specific contract. Keep your receipt, photographs and messages, and complain to the trader in writing. For further guidance, contact Advice Direct Scotland or check the relevant information on GOV.UK; a solicitor regulated by the SRA can advise on a disputed legal claim.