The Consumer Rights Act 2015 applies in Leeds, as elsewhere in England and Wales, and covers goods, services and digital content bought from traders. Goods should be of satisfactory quality, fit for purpose and as described; services should be provided with reasonable care and skill, and digital content should meet similar standards. Depending on the problem and timing, you may be entitled to a repair, replacement, price reduction or refund, although the outcome depends on the circumstances. Complain to the trader in writing, keep receipts and evidence, and check the official GOV.UK guidance or seek advice from Citizens Advice if the dispute continues.