The Consumer Rights Act 2015 gives consumers clearer standards for goods, services and digital content, along with possible remedies such as repair, replacement, a price reduction or a refund. It can also help challenge unfair contract terms and makes traders responsible for putting problems right. However, you may not get your preferred remedy, and proving that something was faulty or that a service fell below the required standard can take time. The Act has exceptions and limits, so check the official guidance on GOV.UK or speak to a solicitor regulated by the SRA if the dispute is significant.