Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; digital content must also meet required standards, and services must be provided with reasonable care and skill. If goods are faulty, you may have a 30-day short-term right to reject them for a refund, followed by rights to repair or replacement and, if that does not resolve the problem, a price reduction or final rejection. The seller, rather than the manufacturer, is usually responsible, although your remedy can depend on the facts and purchase date. Keep your evidence and check the latest guidance on GOV.UK or seek advice from a consumer-rights organisation.