Under the Consumer Rights Act 2015, goods should be satisfactory quality, fit for purpose and as described, while services should be carried out with reasonable care and skill. If goods are faulty, your first step is usually to contact the retailer, not the manufacturer; you may have a short-term right to reject them within 30 days, or request a repair or replacement depending on the circumstances. Keep receipts, emails and photographs as evidence, and check the contract for services or digital content. For tailored guidance, see GOV.UK or Citizens Advice, and consider speaking to a solicitor if a dispute cannot be resolved.