Under the Consumer Rights Act 2015, goods should generally be of satisfactory quality, fit for purpose and as described, but the remedy available can depend on the circumstances and timing. Keep your receipt, photographs and copies of messages, then complain to the trader in writing and explain what outcome you are seeking. For guidance in Manchester, contact the Citizens Advice consumer service, which can advise you and may refer information to Trading Standards. If the dispute remains unresolved, check whether the trader belongs to an approved alternative dispute resolution scheme; for complex or high-value claims, consider advice from a solicitor regulated by the SRA.