What is a deposit protection scheme and how does it work?

27 Sept 2026, 06:08
Q A Reader Asker

What is a deposit protection scheme and how does it work?

A Sorted Team Answered by

A deposit protection scheme safeguards a tenancy deposit and helps settle disputes about deductions. In England and Wales, landlords usually must protect deposits for assured shorthold tenancies in a government-approved scheme within 30 days, then provide the tenant with prescribed information. Schemes may hold the money themselves or insure the landlord while the deposit is retained. When the tenancy ends, the deposit is returned or deductions are agreed; if there is a dispute, the scheme may offer free dispute resolution. Rules differ in Scotland and Northern Ireland, so check the relevant gov.uk guidance.

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