In England and Wales, a landlord or agent usually has to protect a tenancy deposit in an approved scheme within 30 days and give you the required information. When the tenancy ends, you and the landlord should agree the refund and any proposed deductions, such as for unpaid rent or damage beyond fair wear and tear. If you disagree, use the scheme’s free dispute-resolution process and provide evidence such as check-in reports, photographs and messages. Rules and deadlines differ in Scotland and Northern Ireland, so check the relevant scheme or GOV.UK guidance.