Retirees have the same consumer rights as other shoppers under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose, you can usually seek a full refund from the retailer within 30 days, provided the legal conditions apply. After 30 days, the retailer may normally offer a repair or replacement first; if that fails, you may be entitled to a price reduction or refund, which can sometimes be reduced for use. Keep your receipt or other proof of purchase, and seek advice from Citizens Advice or a solicitor if the retailer refuses to help.