It can be worth asking, particularly in Great Britain if you are within 30 days of receiving the goods: the Consumer Rights Act 2015 may give you a short-term right to reject faulty, misdescribed or unsuitable items for a refund. After 30 days, you will usually need to give the retailer a chance to repair or replace them before seeking a price reduction or final rejection. Contact the retailer rather than the manufacturer, and keep your receipt, photos and messages as evidence. Check the latest guidance on GOV.UK, as the outcome can depend on the fault, timing and your individual circumstances.