In the UK, if you've purchased faulty goods, you have the right to request a refund under the Consumer Rights Act 2015. This applies whether you bought the items in-store or online. You should act promptly, ideally within 30 days of purchase, to claim a full refund. If it's beyond 30 days, you may still be entitled to a repair or replacement. For specific advice tailored to your situation, consider contacting a local consumer rights organisation or visiting the official gov.uk website.