The Consumer Rights Act 2015 applies in Manchester, so goods should be of satisfactory quality, fit for purpose and as described. If you reject faulty goods within 30 days, you can usually ask the retailer for a refund; after that, you may need to accept a repair or replacement first, with further remedies potentially available if this fails. Contact the seller rather than the manufacturer, and keep your receipt, messages and evidence of the fault. For the latest guidance, check GOV.UK or seek advice from Citizens Advice.