Under the Consumer Rights Act 2015, goods should be of satisfactory quality, fit for purpose and as described, whether bought in Newcastle or elsewhere in the UK. If an item is faulty within 30 days, you can usually ask the retailer for a refund, although exceptions can apply. After 30 days, you may need to accept a repair or replacement first, with further remedies potentially available if that fails. Contact the retailer with your receipt or other proof of purchase, and check the official GOV.UK guidance or speak to a solicitor regulated by the SRA if the dispute continues.