Be cautious if a retailer insists you contact the manufacturer, offers only a credit note, charges a ‘restocking fee’, blames you without checking the fault, or pressures you to sign away your rights. Under the Consumer Rights Act 2015, the retailer is generally responsible for faulty goods; depending on the circumstances and timing, you may have rights to a repair, replacement or refund. Keep receipts, photographs and written messages, and avoid returning goods without proof of postage. For guidance on your circumstances, check GOV.UK or Citizens Advice, or speak to a solicitor regulated by the SRA.